Effective July 20, 2026
At Fortress Pool Service, we want billing to be the easiest part of your pool care. In response to customer requests, our billing system includes an auto-charge feature so your account can stay current automatically — no due dates to remember, no checks to write.
Billing is performed weekly, and each invoice is due 72 hours after it’s created.
If you have a payment method stored on file with Stripe, our billing platform, your card will be automatically charged once the invoice reaches its due date — no action needed on your part. We believe this is the best option for most customers, as it ensures your account always stays current with zero hassle.
If you don’t have a stored payment method on file, please pay your invoice by the due date listed.
Invoices that go 30 days past due will incur a one-time $25 late fee, with an additional $25 added for every 30 days the invoice remains unpaid. Storing a card on file is the easiest way to make sure this never happens.
Prefer to pay in advance? Just request a payment link to add funds to your account. Each new invoice will be automatically deducted from your credit balance.
If you ever have a question about your invoice, we’re glad to assist in making sure everything is correct — and should any discrepancy arise, it will be handled promptly. If you have any questions about the billing policy, would like help storing a payment method or setting up a prepaid balance, or would like us to remove any stored payment information from your account, please contact the office and we’ll be happy to assist.
